Postage, Returns and Class cancellation.

Shipping and delivery – UK

Our standard shipping method is via Royal mail. We offer first or second class postage that is calculated at the checkout. The current rate for fabric purchases is £5.00 first and £3.50 second to UK mainland. Paper patterns are sent at the lower rate of £3.00 first and £2.50 second class to UK mainland,

All orders are carefully packed in paper recyclable packaging where possible. Occasionally we will use plastic packaging or a box for very large parcels.

Orders valued £60 or over are sent postage free to the UK mainland.

We do not currently offer an express delivery service however we do our best to offer extras where possible please contact us via julia@bobbinsnbuttons.co.uk

Shipping and Delivery – International

We also ship worldwide, our standard shipping method for overseas is tracked via Royal mail. The rate for each different country is calculated at the checkout. However for large orders weighing more than 2kg there will be an additional charge. We will contact you regarding this cost before processing your order. Should you wish to go ahead with the additional charge we will arrange an invoice to be paid before your order is processed. Should you wish to cancel the order we will fully refund you.

Dispatch timescales

As a small business we currently process orders twice a week on a Monday and a Thursday.

Orders placed before 12pm on these days will leave the same day, orders after 12pm on Monday will be processed and sent on Thursday. Orders placed after 12pm on Thursday will be processed and sent on Monday.

Orders placed on bank holidays will be sent on Tuesday.

Royal mail first class usually takes 24-48 hours to the UK. Royal mail overseas depending on the destination takes between 5-15 days.

Making a purchase

We aim to list our products with all the relevant information a customer would need. However if you would like further information or feel there is information missing please contact us at julia@bobbinsnbuttons.co.uk

We endeavour to photograph all products and fabrics as best we can and represent colours as accurately as possible. However it is sometimes difficult to get this perfect. Different monitors and screens may show colours slightly differently. If an exact colour is important to you we offer a sample service which is listed in the ‘bits and bobs’ section in the fabric shop tab.

Returns

We cannot except returns on cut fabrics.

We take every care to check fabric before sending out, however if we do send damaged fabric this can be returned and we will reimburse cost including return costs.

Please advise us via email as soon as possible within 7 days of any damaged goods. A refund will be processed when the goods have been returned.

Patterns – unopened and unused patterns can be returned if in their original condition. Please advise of any returns within 7 days. Unwanted returns are sent at the customers own expense.

Class cancellation

All Booked classes and workshops are non-refundable.

Regular dressmaking and bring your own project classes:

The 6 week dressmaking and bring your own project sessions run back to back every week. If you book a 6 week course and cannot attend one or two of the sessions due to illness or unforeseeable circumstances your class can be moved to a new date suitable to both parties. This also applies to the 5 week beginner course.

Spaces cannot be held open after not attending for more than two weeks without prior arrangement. Should the unforeseen circumstances mean you are unable to attend for longer than two weeks any remaining pre-paid classes will be converted to a voucher which can be used against fabric, patterns or future classes. These vouchers will be valid for a 6 month period.

One day classes and special one off classes:

If you have booked a full sewing day or one off class such as the overlocker class and need to cancel due to unforeseeable circumstances please contact me know as soon as possible.

If you need to cancel and can give me at least 7 days notice you can:

Transfer on to a future date.

Find a friend or someone else to take your space.

Receive a credit note for a future class or workshop.

Cancelled classes with less than 48hrs notice:

You can send a friend or someone else to take your space.

If someone is able to attend in your place from a reserve list I can provide a credit note for a future workshop.

This will be worked out at discretion of the business.

External tutored classes:

If you have booked a class with an external tutor and need to cancel due to unforeseeable circumstances please contact me know as soon as possible.

If you need to cancel you can:

Find a friend or someone else to take your space.

If someone is able to attend in your place from a reserve list I can provide a credit note for a future workshop.

This will be worked out at discretion of the business.

Cancelled classes by me:

If for some reason I need to cancel a class I will reschedule the class to a new date.

I can offer you a place on a future date, a credit note for another class or a full refund as preferred.