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T: 07791 966 917 | E: JULIA@BOBBINSNBUTTONS.CO.UK

Postage & Returns

Shipping and delivery – UK

Our standard shipping method is first class via Royal mail. We have a flat rate of £3.75 to UK mainland.

All orders are carefully packed in paper recyclable packaging where possible. Occasionally we will use plastic packaging or a box for very large parcels.

Orders valued £50 or over will be automatically sent via courier.

We do not currently offer an express delivery service however we do our best to offer extras where possible please contact us via julia@bobbinsnbuttons.co.uk

Shipping and Delivery – International

We also ship worldwide, our standard shipping method for overseas is standard via Royal mail. We have a flat rate of £8.00 which caters for most average orders. However for large orders weighing more than 2kg there will be an additional charge. We will contact you regarding this cost before processing your order. Should you wish to go ahead with the additional charge we will arrange an invoice to be paid before your order is processed. Should you wish to cancel the order we will fully refund you.

Dispatch timescales

As a small business we currently process orders twice a week on a Monday and a Thursday.

Orders placed before 12pm on these days will leave the same day, orders after 12pm on Monday will be processed and sent on Thursday. Orders placed after 12pm on Thursday will be processed and sent on Monday.

Orders placed on bank holidays will be sent on Tuesday.

Royal mail first class usually takes 24-48 hours to the UK. Royal mail overseas depending on the destination takes between 5-15 days.

Making a purchase

We aim to list our products with all the relevant information a customer would need. However if you would like further information or feel there is information missing please contact us at julia@bobbinsnbuttons.co.uk

We endeavor to photograph all products and fabrics as best we can and represent colours as accurately as possible. However it is sometimes difficult to get this perfect. Different monitors and screens may show colours slightly differently. If an exact colour is important to you we offer a sample service which is listed in the ‘bits and bobs’ section in the fabric shop tab.

Returns

We cannot except returns on cut fabrics.

We take every care to check fabric before sending out, however if we do send damaged fabric this can be returned and we will reimburse cost including return costs.

Please advise us via email as soon as possible within 7 days of any damaged goods. A refund will be processed when the goods have been returned.

Patterns – unopened and unused patterns can be returned if in their original condition. Please advise of any returns within 7 days. Unwanted returns are sent at the customers own expense.

Class cancellation

If you book a class online and cannot attend due to illness or unforeseeable circumstances your class can be moved to a new date suitable to both parties.

Booked classes are non-refundable.

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